You are in good hands!
EXPERIENCE THE CARE GEL WITH COMPLETE CONFIDENCE
We believe in the quality of our formulas and the care they provide for your nails.
And most importantly, we believe that you will love them.
But if not, don't worry: thanks to our satisfaction or 100% refund guarantee, you can try THE CARE GELÂź without any risk.
Try it, love it, or get your money back - it's that simple.
đ SATISFACTION GUARANTEED OR 100% REFUNDED
If you are not completely satisfied with your order, contact our team within 15 days of receipt.
We will give you a full refund once the return has been validated.
Simple, fast, hassle-free.
See our terms and conditions and FAQ below.
FAQ
Which products are eligible for reimbursement?
The "satisfaction guaranteed or your money back" offer applies only to the Discovery Pack (4 nail sticker designs) . Only one sticker may be opened; the others must remain new, unopened, and in their original packaging .
How do I request a refund?
Simply send an email to hello@thecaregel.com with your order number, the date of receipt, and the reason for the return. Our team will respond within 24 hours with instructions.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method to ensure safe delivery of the package.
How long does it take to receive a refund?
Upon receipt and validation of the return, the refund will be processed within 7 to 10 business days via your original payment method. Depending on your banking institution, processing or conversion fees may apply, which could result in a slight difference between the amount paid and the amount refunded. Any such fees are independent of THE CARE GEL.
Can I exchange my product?
Yes, it is possible to exchange a product for another of equivalent value (or greater value with payment of the difference). The product must be unopened and in its original packaging.
If it's a manicure kit from the discovery pack, you can exchange it for another of equivalent value. If the exchange is for an item of higher value, you will be responsible for the difference in price.
Return shipping costs are the responsibility of the customer.
My UV lamp is faulty, what should I do?
If your UV lamp is defective upon arrival, we will send you a replacement free of charge . A 2-month warranty applies to any problems that occur under normal use.
Non-refundable products?
The following are not refundable: more than one nail sticker opened in the pack, damaged, incomplete stickers, stickers without packaging or visibly used, as well as any product returned without prior validation from customer service.
Package not received
Any claim for a package not received must be made within 30 days of the shipping date. After this period, a replacement shipment will only be considered upon presentation of a signed declaration of non-receipt. In the event of a dispute with the carrier, an investigation may be required.
For any inquiries, our customer service team can be reached at: hello@nailcareofficial.com đ