FAQ

Frequently asked questions

1. What is a nail polish patch?

Our polish strips are semi-cured gel stickers, ready to apply. They stick directly onto the nail and are cured under a UV/LED lamp for a shiny and long-lasting finish, just like a semi-permanent polish... without the mess!

Some semi-transparent shades, such as Natural, Baby Boomer or French Manicure, allow the natural nail to show through, which can slightly alter the result from person to person.

For some designs, the effect may also depend on the nail length: on very short nails, the gradient effect or white line may be less visible. These designs are intended to fully reveal their effect from a minimum length.

If you have any doubts or would like more information on a design or shade, our customer service team is available by email: hello@thecaregel.com 🤍

2. How long do the patches last?

Our patches can last up to 3 weeks with proper application. Duration may vary depending on nail type, lifestyle habits, and preparation prior to application.

3. Do the patches damage the nails?

No, provided you follow the removal instructions. Our patches are designed to respect your natural nails. No filing or aggressive sanding is necessary for application or removal.

4. How do I remove them?

It's very simple:

- Apply our removal oil to the edges or a few drops of vegetable oil such as coconut or olive oil

- Gently peel off with a wooden stick

- Clean any residue with a soft cotton pad

5. Do I need a UV lamp?

Yes, our patches are semi-cured: for optimal results, a UV/LED lamp is necessary to cure the polish and ensure long-lasting wear.

6. Can I cut them to fit my nails?

Of course! Our patches are flexible before curing. You can trim or adjust them to perfectly fit the shape of your nails.

7. How many patches are there per kit?

Each set contains 20 patches of different sizes to fit all nail shapes, plus a file and a manicure stick.

8. Can they be used on false nails or gel?

Yes, our patches can be used on natural nails or on extensions, tips, gel, etc.

9. How should unused patches be stored?

Reseal the bag securely with its adhesive strip or store the patches in a small airtight bag away from light. This will prevent them from hardening before use.

10. Do you offer vegan and cruelty-free products?

Yes. All our products are 100% vegan, cruelty-free , and contain no parabens, phthalates, or controversial substances.

11. Are they safe for pregnant women?

Yes. Our patches are free of parabens, toluene, and formaldehyde. They are formulated without controversial substances, making them suitable for use during pregnancy. If you have any doubts, always consult your healthcare professional.

12. Why not apply the patches outdoors?

Our patches are sensitive to natural UV light . Direct sunlight during application could cause them to harden prematurely. For best results, apply them indoors, away from direct sunlight, then cure them under your UV/LED lamp.

13. Do you provide an installation guide?

Do you provide an installation guide?

Yes! After each order, you will automatically receive an email with access to our complete video guide — available 24/7 on mobile, tablet, or computer. It covers preparation, application, care tips, mistakes to avoid, and gentle removal.

14. How do I choose my patch size?

Each pouch contains 20 different sizes and is stretchable, enough to cover all nail shapes. You're sure to find yours.

15. What is the difference between gel patches and semi-permanent?

16. Quelle est la différence entre un patch gel, un sticker ongles et une bande gel autocollante ?

Ce sont différents noms pour désigner le même type de produit.
Chez The Care Gel, nous fabriquons des patches en véritable gel semi-permanent — parfois appelés stickers ongles gel, bandes gel autocollantes, nail patches ou autocollants manucure.
Contrairement aux stickers classiques en vinyle, nos patches sont en vrai gel qui durcit sous lampe UV pour une tenue identique à une pose en salon.

Delivery & Returns

Which countries do you deliver to?

We currently deliver to France, Europe, and internationally. Shipping costs are automatically adjusted at checkout based on your country.

Where is my order?

As soon as your order is shipped, you will receive a tracking number. In case of delay, contact us at hello@thecaregel.com

Can I return an item?

Yes, you have 14 days after receipt to return an unused, unopened product in its original packaging . Our logistics center is located in the Paris region of France.

How do I make a return?

- Contact us at hello@nailcareofficial.com with your order number

- Return shipping costs are the customer's responsibility

- After receipt and verification, we will refund you within 7 working days

Are discounted or personalized items refundable?

No, promotional or personalized items cannot be returned or exchanged.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible. After this time, we will unfortunately no longer be able to modify it.